Matt Birchler’s insight of the Six Colors Apple Report Card is spot on:

Apple’s good will from this community has vanished. They may still make our favorite products to use for our computing needs, but we don’t see them the same anymore. There was no, “liquid glass isn’t good, but you’re still my favorite,” attitude from us, it was more, “liquid glass isn’t good, and I don’t even know you anymore.”

Apple’s squandered its brand loyalty, and lost any slack we might once have given it for product blunders. Birchler’s comparison of quotes from the 2015 survey is striking.