I like to go back to Walt Mossberg’s rememberance of Steve Jobs from time-to-time. Surely I read it through rose-tinted glasses these days, but he really was one-of-a-kind:

But I can honestly say that, in my many conversations with him, the dominant tone he struck was optimism and certainty […]

At times in our conversations, when I would criticize the decisions of record labels or phone carriers, he’d surprise me by forcefully disagreeing, explaining how the world looked from their point of view, how hard their jobs were in a time of digital disruption, and how they would come around.