🔗 Senator Elizabeth Warren claims TurboTax ‘relentlessly’ upsells customers in letter to FTC // Emma Roth // theverge.com

…found that the company attempted to upsell the customer eight times during the tax filing process.

I got gotten by TurboTax again this year. Their “guide” said I’d need premium live help service because I bought a house. I didn’t use any live help features, the house purchase barely came up, and I was still charged over $300 to file. I’d already put in all the time and effort, so I paid it to be done, but it stung. I’ll be looking at other options earlier next year.